Privacy Policy

Effective Date: October 1, 2022

This Privacy Policy describes how Eye Candle Experience, She Is Candles LLC, Eye Catch’n Lash and Beauty Bar, and She Is Productions LLC (“we,” “our,” or “us”) collect, use, and protect your personal information when you visit or make a purchase from our website www.eyecandleexperience.com (the “Site”).

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with this Policy, please discontinue use of the Site and our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Make a purchase or booking through our website

  • Subscribe to our newsletter or marketing communications

  • Participate in our classes, events, or promotions

  • Contact us directly for support or inquiries

Personal information may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through our payment partners)

  • Preferences or details related to your bookings or custom orders

We may also automatically collect non-personal information such as:

  • Browser type and version

  • Device and operating system

  • IP address and general location data

  • Pages visited and time spent on the Site

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders or bookings

  • Communicate with you about your purchases, appointments, or customer service requests

  • Send promotional offers, event updates, or newsletters (you can unsubscribe anytime)

  • Improve our products, services, and user experience

  • Detect and prevent fraud, unauthorized transactions, or other illegal activity

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.
However, we may share limited information with trusted partners who help us operate our business, including:

  • Payment processors (such as GoDaddy Payments, Stripe, or Square)

  • Shipping providers

  • Email marketing platforms (such as Mailchimp or GoDaddy Email)

  • Web hosting and analytics services

These third parties are only given access to the information necessary to perform their specific tasks and are obligated to protect your data.

4. Data Storage and Security

Our store is hosted by GoDaddy Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
Your personal data is stored on secure servers behind firewalls, and all payment transactions are encrypted using SSL technology.

While we implement industry-standard measures to protect your information, we cannot guarantee absolute security due to the nature of online data transmission.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Remember your preferences and cart items

  • Analyze site traffic and performance

You can disable cookies through your browser settings, but this may limit some features of our Site.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information

  • Withdraw consent for marketing communications

  • Request a copy of your data

  • Object to certain data uses

To exercise these rights, contact us at info@eyecandleexperience.com or niambi@sheiscandles.com.

7. Email and Text Marketing

By subscribing to our newsletters or providing your contact information at checkout or booking, you agree to receive occasional emails or SMS updates regarding promotions, products, and events.
You may opt out of these communications at any time by clicking “unsubscribe” or replying “STOP.”

8. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the content or privacy practices of these external sites. Please review their respective privacy policies before submitting personal information.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy — typically for as long as you have an active account or business relationship with us — unless a longer retention period is required by law.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from minors. If we become aware that a child’s information has been submitted, we will promptly delete it.

11. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting to the Site. Your continued use of the Site after any changes constitutes acceptance of the revised Policy.

12. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact:

Eye Candle Experience
Attn: Privacy Department
3010 6th Ave South
Birmingham, AL 35233
📧 info@eyecandleexperience.com
📧 niambi@sheiscandles.com
📞 205-659-3419